Privacy Policy

Data We May Receive

When you contact the support team, submit a form, or communicate directly with the website, the information you choose to provide is collected. This typically includes your name, a contact address, and the contents of your message. Beyond what you send voluntarily, the site automatically gathers technical details while you browse, such as your device type, browser version, IP address, cookie data, and the pages you visit within the site.

For you, this means that simply reading a page generates a small amount of technical data, while active steps like asking a question or sending feedback create a record linked to you. The site does not require you to share more than is necessary for the task you are performing.

Purpose of Collection

Each category of information serves a distinct operational need. Data you provide through forms and messages is used to respond to your inquiries and to maintain a record of that interaction. Technical details such as your IP address and browser information support security management, helping to detect misuse and prevent fraudulent activity. Navigation history and device characteristics feed into analysis of visitor patterns, which in turn guides improvements to content quality and website performance.

Editorial planning also relies on aggregated views of how sections are used, so the site can prioritise topics that readers actually engage with. In practice, this means your data is not gathered for a single purpose but is allocated across several functions, each of which is tied to keeping the website operational, secure, and relevant.

Cookies

Cookies are used for three main functions: remembering your preferences so you do not have to reset them on each visit, supporting functional features that make the site work correctly, and gathering aggregate analytics about how visitors move through the pages. This improves the experience by allowing the site to recognise returning users and to understand which content performs well.

You are not forced to accept cookies. Most browsers allow you to block or delete them through the settings menu, and you can choose to disable them entirely. The trade-off is practical: without cookies, some parts of the site may not function as smoothly, and preference settings may not persist between visits.

Information Relating to Minors

This website is directed at adults who are of legal age to gamble in their jurisdiction. The site does not knowingly collect personal information from minors, and it does not intend to offer content or services to anyone below that age. If you believe that a minor has submitted personal data through any form or communication channel, you should contact the site so that the information can be reviewed and removed.

For parents and guardians, the practical step is to monitor the online activity of children in your care and to be aware that this site is not designed for their use. The site relies on users being honest about their age and does not employ age-verification tools at the point of data collection.

How Information May Be Shared

Information is shared only with contracted providers who perform specific functions on behalf of the site. These include hosting services that store the website, technical support teams that maintain its operation, analytics providers that process visitor patterns, cybersecurity firms that monitor for threats, communication tools that deliver messages, and legal advisors who ensure compliance with applicable rules. Each provider receives only the data needed to perform its task.

Beyond those service providers, the site may disclose information when it is necessary to investigate abuse, enforce the site's rules, or comply with a lawful request from an authority. This means your data is not sold or traded to third parties for marketing purposes, but it may be passed on in the specific circumstances described here.

Security Practices

Protective measures are applied to reduce the risk of loss, unauthorised access, and misuse of your information. These include restricting access to personal data so that only staff who need it for a legitimate purpose can view it, using secure systems that encrypt data during transmission, monitoring for suspicious activity, and maintaining internal standards for how data is handled.

No method of transmission or storage is completely secure, and the site does not claim that its safeguards are impenetrable. What this means for you is that reasonable steps are taken to protect your data, but you should still exercise caution about the information you choose to share online.

Use in Safety and Responsible Gaming Contexts

Information may be used to support user safety and responsible gaming communications. This covers messages about healthy gambling habits and the tools available to manage play. The same data can be reviewed to identify unusual behaviour or content interactions that suggest misuse, harm, or activity that does not comply with the site's rules.

In practice, this means that patterns of behaviour, rather than individual actions alone, may trigger a review. If such a review finds evidence of abuse or non-compliance, the site may take steps to restrict access or contact you about the activity in question.

Aggregated and Non-Identifying Information

Some information is processed in aggregated or non-identifying form. This means that individual details are stripped out, leaving only summary statistics about groups of users, such as how many visitors viewed a particular page or which browser types are most common. This approach allows the site to analyse trends and improve its content without connecting the data to any specific person.

For you, the benefit is that this type of analysis does not affect your privacy, because the data cannot be traced back to you. Aggregation is used wherever a question can be answered without needing to know who the individual users are.

User Control

You have the right to contact the site to ask what personal information is held about you, to request that errors be corrected, to ask for removal where this is possible, and to object to certain forms of data use. These requests are handled directly through the support or contact section of the website.

Before a request is completed, the site may require additional identity checks to confirm that you are the person to whom the data relates. This is a protective step, not a barrier: it prevents someone else from accessing or altering your information. The site will respond within a reasonable time after your identity has been verified.

Retention and Deletion

Personal data is not kept indefinitely. It is retained for a period appropriate to business, legal, security, or record-keeping needs, and then it is deleted, anonymised, or archived under suitable controls. The length of that period depends on the purpose for which the data was collected, so different types of information may be kept for different durations.

For you, this means that data is not stored forever. Once the operational need has passed, the site takes steps to remove or de-identify it, so that it no longer relates to you as an individual.

Links to Other Websites

The site may contain references or links to external services. Those websites are not controlled by the site, and their privacy methods, content, and data handling practices are entirely their own responsibility. When you leave this site by following such a link, you are no longer covered by this policy.

If you click through to an external service, you should review that site's own privacy notice before providing any personal information. The protection offered here does not extend to third-party domains.

Changes to This Notice

This Privacy Policy may be updated as the website evolves and as operational practices change. The current published version is always the controlling version, and it replaces any earlier versions. You are advised to check this page periodically so that you are aware of how your information is being handled.

Contact

Privacy inquiries are handled through the contact information and support section available on the website. If you have a question about how your data is used, a request to access or correct it, or a concern about a potential breach, that is the channel to use. The site will address your inquiry and take appropriate action within a reasonable time.